Refund policy

Do to the nature of AMD Soap & Bath products, I have a 0-day return policy.

I offer returns and exchanges for products that may have a quality issue or be otherwise defective within 30 days of purchase. Please note that quality issues do not include issues such as:

• Scent of product not what expected. I describe all scented items using the fragrance supplier descriptor notes in the product listing. Noses may vary. 
• Product has settled in the container. Items such as scrubs are sold by weight. Settling in the container is normal and does not affect the performance, quality, or value of the product.
• Products incorrectly stored. Items such as soaps, shampoo bars or conditioners bars are prone to environmental stresses such as heat, humidity, and sunlight. Please store products as directed at purchase if you do not plan to use them immediately. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at amdsoap@gmail.com. Please note that returns will need to be sent to the following address: 315 N. Maple, Watertown, SD 57201

You can always contact me for any return question at amdsoap@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). I also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I’ve approved your return, please contact me at amdsoap@gmail.com.